YOUR SAFETY IS OUR PRIORITY: In the light of the Coronavirus (Covid-19) outbreak our team is taking all possible steps to be readily available for our customers. For any help, you can also visit our. Self Help section

HDFC ERGO HEALTH
COVID-19 Assistance Guide

Today, our country and the world is fighting against the Coronavirus Pandemic. During these trying times, most of us are following lockdown measures and practicing social distancing. While the situations are tough but remember the panic is not the key to the problems, prevention is.

For us at HDFC ERGO Health, meeting our customer requirements has always been a top priority. During these trying times, we are working from home to ensure your queries are resolved and you don’t face hassle while processing claims, buying policies or for raising any service-related requests.

Please look up to our “Customer Service” section anytime 24*7 for any service that concerns your claims, policy and other related requests. Meanwhile, keep following this page for more updates.

Your existing health cover with us will take care of hospitalisation expenses due to Covid-19. Click to explore more about our Health Insurance Plans.

Find complete information below and if you still have more questions feel free to reach to us via any channel or mode of communication, details below.

COVID-19 related FAQs

Is Corona Virus related treatment covered in my policy?
All the indemnity health insurance products (e.g. Easy Health, Optima Restore, Health Wallet, Optima Senior, Energy) cover hospitalization due to Corona Virus (COVID-19).
Admissibility criteria will be defined by medical management protocols for treatment, evaluation and quarantine suggested by Government along with the terms and conditions of the Health Insurance Product.
In all our indemnity products, in case of a fresh policy a 30 day waiting period is applicable for COVID-19 treatment. If a policy has been renewed without a break, and for policies that have been ported-in to HDFC Ergo Health, no waiting periods would apply to the existing members and for the existing Sum Insured.
You can enhance your Sum Insured at the time of renewal of the policy, subject to medical assessment. Relevant waiting periods will apply to the enhanced amount of the Sum Insured as per policy terms and conditions.

Yes, you can add eligible relations to the plan at the time of renewal, subject to their medical assessment. Relevant waiting periods will apply to the newly added family members as per policy terms and conditions.
Our indemnity plans only cover costs for treatment taken in India. Health Wallet plan covers only emergency treatment outside India, subject to product terms and conditions.
No, your travel history does not affect your claim eligibility, as long as the treatment has been availed in India.
Quarantine is covered if associated with treatment in a registered medical facility as per the terms and conditions of the Health Insurance Product. If the Quarantine is just for isolation without any treatment, then it is not covered.
No OPD expenses are not covered unless the same leads to, or follows hospitalization for Covid-19. In such a case OPD expenses will be covered under pre/post hospitalization expenses, as per the policy terms and conditions.
Customer can opt for cashless treatment in a network hospital or can file for reimbursement after discharge from the Hospital. Re-imbursement claim can also be intimated on our app.

All customers can avail services at our Customer Service Section

Policy Related Queries
Claim Related Queries
Policy Document Queries

Need further help? Get in touch with us now!

COVID-19 Helpline

For any queries related to an existing policy call us on

phone  02268831900
Buy

To buy new policy call us on

phone  18001020555
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Download Our App

You can also download our HealthJinn App from Google play store or iOS App Store.

If you are not satisfied with our services you may get in touch with our Grievance team Grievance Team Telephone Number: 0124-4842375
Email ID: grievance@hdfcergohealth.com

*Further read on COVID-19/CORONAVIRUS

  • Our health experts at HDFC ERGO health have researched and curated important information about Corona virus. We recommend you to read this. Stay Home, Stay Safe.
    Read more
*This information has been fetched after a detailed research from Govt health website and WHO portal. We do not advise or offer any medical advise, this page is for awareness and information only. Always seek a medical advice if you feel unwell..