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Miscellanous > Terms and Conditions > Privacy Policy
Apollo Munich Health Insurance Company Limited
This Privacy Statement covers the Website www.apollomunichinsurance.com ("Website"). Because this web site wants to show you its commitment towards your privacy, it has agreed to disclose its privacy practices.
We value and respect your right to privacy. In the process of your visit to the Website and operating the WebSite, we may become aware of information relating to you, including session information, contact information, financial information, information that is of a personal, confidential nature, etc. ("Information"). We are strongly committed to protecting your privacy online and have taken steps to protect Information.
If you are a Customer (as defined in the Website General Terms and Conditions, hereinafter "Terms"), to aid us in protecting your Information and privacy, you should maintain secrecy of your login ID and password, if any, provided to you in connection with your account with www.apollomunichinsurance.com.
Collecting your personal information

Apollo Munich Health may collect Information when you:

  • Access or browse the Website.
  • Request information from Apollo Munich Health 's Web site.
  • Use online tools and calculators.
  • Apply online for products.
  • Subscribe to online services.
  • Complete an online quiz, questionnaire, survey, form, etc.
  • Conduct transactions online.
  • Apply for a job online.

We collect “contact information” such as your name, address, and email address and other details as given in the registration page of our website. If you purchase a policy from us we will collect “financial information” such as credit card number and expiration date through the payment gateway of the credit- card company or the Internet banking service of your bank. We store this information for our records and in order to verify authenticity of the financial information. We also collect information such as beneficiary name, address and your relationship to the beneficiary when you buy a policy from us. This is required to maintain a record of your beneficiary details for your insurance with us.

Use of your personal information

We will use the Information primarily for the following purposes:

  • Allow you to access specific account information
  • Providing customization: We may use the information provided by you to customize your visit to the Web Site by displaying appropriate content at our judgment and discretion
  • To send you information about products and services offered by Apollo Munich Health and its Affiliates (In the event you do not wish to receive such information, you may unsubscribe to the facility in the email message received by you.)
  • To contact you for policy reminder notices, claims processing and to keep you updated on the insurance sector and Apollo Munich Health through our newsletters.
Log Files

When you visit our Website, we gather ”session information” automatically and store it in log files, including internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, etc.

We use this session information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site, to gather demographic information about our user base as a whole, etc. We generally do not link this automatically collected data to any personally identifiable information.

We would like to reiterate that this information is not shared with third parties, except as provided under “Disclosure of Information” clausebelow.

Use of Cookies

Apollo Munich Health uses General Cookies and Session Cookies. Cookies are parcels of text sent by our server to your computer and then sent back unchanged to our server each time you access our website. Cookies are used for authenticating, tracking user behavior, and maintaining specific information about users, such as site preferences or information of an online transaction in our website. Cookie is required to create and maintain a secure session. Our cookies do not have your confidential or personal information. Our session ID cookies would expire the moment you leave our website and are required if you want to buy a policy online from us.

The General HTTP Cookies of our website are only used to analyze how users move within our Web site.

Disclosure of Information

We will not disclose your Information to any person, unless acting under a good faith belief that such disclosure is necessary to:

  • Conform to any statutory or legal requirements or comply with legal process
  • Protect, enforce and defend our rights or property
  • Protect our interests or interests of Apollo Group Companies.

We may also use your Information for the purposes of providing you with any services and service-related activities. In this regard, it may be necessary to disclose your Information to one or more service providers of Apollo Munich Health .

We reserve the right to exchange, share or provide the Information relating to your personal and financial details and information with other Apollo Group Companies or Statutory Bodies as required, and you will not hold us and/or any other group companies of Apollo Group and their agents liable for use or sharing of the information.

Updating your personal information

If you need to update your Information or if there is any change in your Information, you may update the Information by making the change on our registration page or by emailing our Website team at customerservice@apollomunichinsurance.com or by contacting us by telephone or postal mail at the contact information listed on the Website. If you have any queries about this Privacy Statement you can contact us at the contact information listed on the Website.


The security of your Information is important to us. When you enter sensitive financial information such as credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link http://en.wikipedia.org/wiki/Secure_Sockets_Layer

We follow generally accepted industry standards to protect the Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we do not guarantee its absolute security.

Links to other sites

The Web Site may contain links to other sites and/or portals on the Internet. While we intend to link only to such sites that share our high standards and respect for privacy, we do not assure you or are responsible for the content or the privacy practices employed by such other sites.

Please be aware that websites that have links from our site may collect personally identifiable information about you. This privacy statement does not cover the information and disclosure practices of those web sites.

Changes in this Privacy Statement

We reserve the right to modify this privacy statement at any time by posting the updated privacy statement on the Website. If we materially change our privacy practices we will post a notice on our web site.

For More Information, please click here.

Apollo Munich Health Insurance Co. Ltd.  Central Processing Center, 2nd & 3rd Floor, iLABS Centre, Plot No. 404-405, Udyog Vihar, Phase-III, Gurgaon - 122 016, Haryana Corp. Off: 1st Floor, SCF -19, Sector - 14, Gurgaon - 122 001, Haryana. Regd. Off: Apollo Hospitals Complex, Jubilee Hills, Hyderabad - 500 033, Telangana.  Toll Free: 1800 103 0555 Tel: +91 124 4584333  Fax: +91 124 4584111 Website : www.apollomunichinsurance.com Email: customerservice@apollomunichinsurance.com For more details on risk factors, terms and conditions please read sales brochure carefully before concluding a sale. • IRDAI Reg No.: - 131 • CIN: U66030AP2006PLC051760  
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