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CLAIMS SETTLED Rupees 2,656 Crores Claims Settled from Inception till February 2017.
Claim Board
Customer Service > Grievance Redressal > Process of Grievance Redressal
Vision paper on Grievance Handling
  • As we are dealing with human lives there will always be difference between perspective and delivery.
  • We strictly believe that Customer satisfaction leads to long-term relation and business.
  • The customer can send his grievance to us either in writing or through our website/ E-mail/ Fax/Letter/Courier.
Philosophy
To handle customer grievances, Apollo Munich Health intends to implement a system where we target:
  • Document issuance ratio of 100%.
  • Non-Suit Claim settlement ratio of 100%.
Our grievance cell has representatives in all regional and branch offices. The customer can approach this cell every Friday from 3-4 PM in any of our offices. Our representatives have been trained to handle your grievances with empathy and concern.
Please Note:
  1. All grievances will be acknowledged within 3 days.
  2. All couriers and fax will be answered/acknowledged from the respective regional/branch office.
  3. All grievances from walk-in customers (only Fridays) will be acknowledged there and then.
  4. Based on the type of grievance, Apollo Munich Health Insurance Company Limited will try to provide solution within 2 weeks.
  5. In case there is no revert on your query within 2 weeks, the customer will have the right to approach the Head of Grievance Cell by clicking here.
  6. The Head of Grievance Cell will acknowledge the receipt of grievance within 3 days of receipt.
  7. Head Grievance Cell will respond to the grievance with a possible solution within 2 weeks of receipt.
  8. In case of no revert or the insured is not satisfied with the reply, he/she has right to approach other forums e.g. Insurance Ombudsman, Consumer Court, Court of Law.
  9. IRDA Grievance Call Center Toll Free Number: 155255, Email ID: complaints@irda.gov.in
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